Returns & Exchanges
What is your refund policy?
At Happy Gift Market, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges.
Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. The customer is responsible for paying shipping when an item is returned.
Please note that we cannot accept returns for personalized items. But we will offer a refund or free replacement if the item was damage upon delivery or if there was a mistake. Check the next question to find out what to do if your item is damaged, broken, or incorrect.
What if my item arrives damaged, broken, or incorrect?
If your item arrived damaged, had a defect, or was not as described (mistake in the personalization, for example), you do not need to return it. Please email us at email@example.com, attach a picture of the item in the email, and include your order number. Let us know if you want a refund or a free replacement in that email. We will answer that email and confirm the next steps with you.
Please note that we cannot accept returns for personalized items. But we will offer a refund or free replacement if the item was damage upon delivery or if there was a mistake.